please help, just read and couldnt find answers

[dbeck29]

I have read through the sticky and I couldnt find the answer so I am hoping there are a few good people here who might be able to point me in the right direction.

I own a website which was built on .php using OS commerce as the platform. I had a company in india build my site and although they did a decent job coding originally, the technical side I guess has just got too far for them. I have a dedicated server hosted by www.codero.com which is where my developer is throwing the blame on.

my problem is that the photos for my items on my site are showing up very distorted and squeezed. I have tried resizing every which way and it does not solve any of my issues. My developer suggested that we use Image Magick to correct the problem. As soon as he attempted to install it, he blamed my server on not being able to use the program. We contacted cordero and they said that they have many users whom use image magick with out issues.

I would post my site but i do not want to come off as advertising and also, my product is adult novelty items.

BAsically, I am in desperate need of help to figure this issue out. The way the photos are looking, I will never be able to sell a single item off my site. I am hoping I can find somebody who can point me in the right direction to get the program installed and working correctly.

Thank you

danny

[fmw42]

You need to tell us what version of IM was installed and in what directories (your own or somewhere like /usr/local/bin or /usr/bin? Was it a binary or installed from source? If from source, then did you install all the needed delegate libraries? Then what commands you are using to do the resizing? Then perhaps someone on the list will be able to give you some suggestions for figuring out what is the real issue.

[Bonzo]

I would say that if the images are distorted the IM command is incorrect or the displaying of the images is wrong.

I would first try checking the size of the image in the folder and the size of the image displayed on the page - view source on the page - as this can distort the image.

As fmw42 says we could do with more information; how competent are you with code and server settings ?